Need to notify us of a claim?

We’re committed to making your claims experience smooth, stress-free and responsive. Our team will guide you at every stage to ensure your claim is handled efficiently and with care.
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Contact details 
by claim type

We’re here to help. To make sure your claim is handled by the right specialists, please use the contact details below based on the type of claim you need to make.

All Sections
(Except Equipment Breakdown, Engineering Inspection and Legal Expenses)

Phone
020 3977 8547

New Claims
new.claimuk+lumara@reserv.com

Existing Claims
claimsuk+lumara@reserv.com

Equipment Breakdown and Engineering Inspection

You must report your claim to either the person who arranged this insurance for you or to:

Claims Department
HSB Engineering Insurance Limited, Chancery Place, 50 Brown Street, Manchester M2 2JT

Telephone
+44 (0) 330 100 3432 (Calls to this number are charged at the same standard landline rate as calls to 01 or 02 numbers.)

Email
new.loss@hsbeil.com

Legal Expenses

If you need to make a Legal Expenses claim, please notify us as soon as possible.

Important: If you instruct your own solicitor or accountant without telling us, you may be liable for costs not covered by your policy.

How to claim

Completed forms and documents can be submitted online, emailed or posted.